Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you register your pet (or other animal) with and submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Definitions.
(a)All references in these terms to our ‘surgery open hours’, ‘out of hours’ times, any ‘visit fee’, ‘initial consultation fee’, ‘surcharge’ and/or ‘hourly rate’ refer to the times and price structures communicated to you by us at the time you place an order and are available on our website.
(b) ‘Business Day’ means any day which is not a weekend or a public holiday in England.
1.4 The animals we treat. All references in these terms to ‘Small Animals’ means an animal which (acting reasonably) we are willing to treat.
2. Information about us and how to contact us
2.1 Who we are. We are Thirsk Veterinary Centre Limited, a company registered in England and Wales. Our company registration number is 13085779 and our registered office is at Thirsk Rural Business Centre And Auction Mart, Blakey Lane, Thirsk, North Yorkshire, England, YO7 3AB. Our registered VAT number is 367864738.
2.2 How to contact us. You can contact us by telephone on 01845 444681 or by email at admin@thirskvetcentre.co.uk.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How long estimates are valid for. Any estimate from us is valid for 30 days starting with the date on which we communicate it to you. An estimate will be provided in writing and will indicate the probable costs of our products required in order to pursue a course of treatment or surgical procedure. Any estimate we provide you is only indicative and should not be regarded as a fixed price. Additional costs which cannot be predicted at the outset may occur as treatments progress.
3.2 How to place an order. You can place an order with us:
(a) when you book:
(i) an appointment with a member of our team at our premises (Appointment); or
(ii) a site visit requiring at least one member of our team to attend a premises which are not our premises (Site Visit).
(b) when you request from us:
(i) emergency services; or
(ii) non-emergency services.
(c) when you ask us to supply our products to you.
3.3 How we will accept your order. Our acceptance of your order will take place:
(a) if you place an order over the telephone or online, when we email or telephone you to accept it or a member of our team otherwise indicates that we accept your order; or
(b) if you place an order in person at our premises, or during a Site Visit, when a member of our team agrees to it;
at which point a contract will come into existence between you and us.
3.4 If we cannot accept your order. If we are unable to accept your order, we will inform you as soon as reasonably practicable and will not charge you for the product. This might be, for example, because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4. Our services
4.1 What you will pay. When you order services from us, you agree to pay:
(a) the initial consultation fee and any applicable surcharge in respect of an Appointment;
(b) the initial consultation fee, visit fee and any applicable surcharge per member of our team due to attend, in respect of any Site Visit; or
(c) the relevant price for the service agreed between you and us in respect of any out of hours services provided to you by a third party in accordance with clause 16.2 of these terms.
4.2 When you cancel an Appointment or a Site Visit. If you cancel an Appointment or a Site Visit less than 1 Business Day before its scheduled date, you agree to pay the applicable fees as detailed in clause 4.1. We may waive our right under this clause 4.2 at our discretion.
4.3 If your Appointment or Site Visit leads to further products and services being recommended. Your Appointment or Site Visit may lead to us recommending further treatment or products and/or services for your animal. If you place an order for further services and/or products in response to such a recommendation, it will be treated as a new order for the purposes of clause 3.2 of these terms.
5. Our goods
5.1 What we stock. We stock a range of goods for all animals we treat, which include treatments for Small Animals. We cannot guarantee that we will have any specific goods in stock at any given time.
5.2 What you will pay. When you order goods from us, you agree to pay:
(a) the price quoted in any relevant estimate in accordance with clause 3.1 of these terms; and
(b) any other relevant costs we communicate to you before you purchase the goods.
6. Providing the products
6.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.2 Collection by you. If you have asked to collect the products, which are goods, from our premises, you can collect them from us at any time during our surgery open hours as displayed on our website. If you do not collect the goods from our premises as arranged, we will contact you for further instructions and may charge you for storage costs or any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange collection, we may end our contract with you and clause 9.2 will apply.
6.3 Delivery by us. We (or any courier we engage) will deliver the products, which are goods, specified in your order to such location as you and we may agree. The costs of delivery will be communicated to you before any such delivery is arranged. We will contact you with an estimated delivery date, which will be within 30 days of the date on which we accept your order, unless otherwise indicated by a member of our team.
(a) If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot (or, as required, at our premises).
(b) If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot (or, as required, our premises) we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply. If, as a result of any failure to re-arrange delivery, any products due to be delivered pass their expiry date, we will not be obliged to source and provide replacement products (though we may, at our discretion, agree to do so). We will not in any circumstances be liable where such replacement products cannot be sourced, and we may end the contract and clause 9.2 will apply.
6.4 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
6.5 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
6.6 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.4 or clause 6.5, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 01845 444681 or email us at admin@thirskvetcentre.co.uk for a return label or to arrange collection
6.7 When you become responsible for the goods. A product which is goods will be your responsibility from the time we (or our courier) delivers the product to the address you gave us or you collect it from us.
6.8 When you own goods. You own a product which is goods once we have received payment in full.
6.9 If you do not allow us access to provide services. If you do not allow us access to your premises to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.
6.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been told to you in the course of email exchanges or via telephone call. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
6.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the supply of any product, we will use reasonable endeavours to provide a suitable alternative product. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6.13 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.4.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.5).
6.14 When we can provide medicines and products with a hygiene seal. We cannot provide you with any medicines and/or products with a hygiene seal until you have paid all relevant prices for such products to us.
7. Your rights to end the contract
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see 6.12);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.4).
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought over the telephone orby exchange of emails, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) services, once these have been completed, even if the cancellation period is still running;
(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(c) any products which become mixed inseparably with other items after their delivery.
7.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) Have you bought services (for example, booked an Appointment or Site Visit)? If so, you have 14 days after the day we email or telephone you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
(b) Have you bought goods (for example, animal medicine)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i)Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
(ii) Your goods are for regular delivery over a set period (for example a course of vaccinations). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
7.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.3), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
8. How to end the contract with us (including if you have changed your mind)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call us on 01845 444681 or email us at admin@thirskvetcentre.co.uk. Please provide details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Thirsk Veterinary Centre, Thirsk Rural Business Centre And Auction Mart, Blakey Lane, Thirsk, YO7 3AB or (if they are not suitable for posting) allow us to collect them from you. Please call us on 01845 444681 or email us at admin@thirskvetcentre.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, as told to you in the course of email exchanges or via telephone call.
8.5 How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
8.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your mishandling them. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
8.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is reasonably necessary for us to provide the products, for example, fully accurate information and materials (including information relating to your animal’s medical history and, where necessary, authorisation to contact other veterinary surgeons to obtain that medical history);
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
(d) you do not, within a reasonable time, allow us access to your premises to supply the services.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
10. If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can call us on 01845 444681 or write to us at admin@thirskvetcentre.co.uk.
10.1 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
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Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
See also clause 7.3. If your product is services, the Consumer Rights Act 2015 says:
See also clause 7.3. |
10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 01845 444681 or email us at enquiries@thirskvetcentre.co.uk for a return label or to arrange collection.
11. Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price as told to you over the telephone, on our website or as told to you in the course of email exchanges. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.4 When you must pay and how you must pay. We accept payment by cash, credit card, debit card, BACS and cheque. When you must pay depends on what product you are buying:
(a) For goods that are medicine and/or products containing hygiene seals, you must pay before or when such products are collected by or delivered to you.
(b) For any other goods, you must pay:
(i) before or when such products are collected by or delivered to you; or
(ii) where we expressly agree in writing to provide an invoice in relation to the relevant products, within 28 days following receipt of an invoice from us.
(c) For services, you must pay:
(i) before or when we provide them; or
(ii) where we expressly agree in writing to provide an invoice in relation to the services, within 28 days following receipt of an invoice from us.
11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time, but shall remain at 4% above the based lending rate of the Bank of England from time to time when that rate is below zero (0). This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. Animal Insurance
12.1 Direct claims. If we agree to settle an animal insurance claim directly with your insurer, this does nottransfer your liability for payment of our fees. If at any point an insurer refuses payment for a direct claim, you will still remain fully liable for all costs incurred. Your insurance policy is a private arrangement between you and your insurer. We are not obliged to involve ourselves in disputes over non-payout of insurance claims. We allow 28 days from completion of an insurance claim form for receiving settlement. Should your insurer not settle within the above period, you may be required to settle the outstanding fees in full in accordance with clause 11 of these terms.
13. Vaccination Reminders
13.1 It is your responsibility to check your animal’s vaccinations are up to date. Whilst we will make reasonable efforts to send out reminders for vaccinations, it is your responsibility to keep your animal’s vaccinations, including those required to obtain and/or maintain pet passports and/or other travel documents up to date. If you delay or fail to keep your animal’s vaccinations up to date, and this causes us to restart a course of vaccinations, you will be responsible for any costs that are incurred in such regard.
14. Professional Obligations
14.1 Compliance with applicable laws and regulatory requirements. We confirm that we will provide the products in compliance with all applicable laws and regulatory requirements on us as a provider of professional veterinary medical services.
15. Medicines
15.1 We will only prescribe prescription-only medicines for animals under our care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any prescription for medicine(s) that may be prescribed for your animal(s) and you agree to pay all such fees in accordance with clauses 5 and 11 of these terms. You are requested to give us 3 Business Days’ notice of repeat prescriptions.
15.2 We reserve the right to refuse prescription orders from third parties. We reserve the right, at our sole discretion, to refuse to provide prescription only medicines where you provide us with a prescription slip completed by a veterinary surgeon who is not a member of our team and we are unable to sufficiently verify the genuineness of that prescription slip.
15.3 We cannot refund returned medicines. We cannot refund the cost of unused returned medicines. Unused medicines should be returned to us for safe disposal and we will charge you for such disposal in accordance with clauses 4 and 11.
16. Surgery open hours, emergencies and out of hours in-patient care
16.1 When we are open. We may, subject to availability, provide Appointments and/or Site Visits during our surgery open hours. Our surgery open hours can be found displayed on our website.
16.2 Emergencies. We will exercise reasonable efforts to meet the needs of your animal should an emergency arise outside of our surgery open hours. This may, where appropriate, include us referring out of hours care to a third party. Where out of hours services are provided by a third party, the relevant third party’s terms shall apply to the provision of those services, and shall constitute a separate arrangement between you and the third party.
If you require veterinary assistance or guidance outside of our surgery open hours, call us on 01845 444681 and we will direct you to our out of hours service. Where we provide any out of hours services, you agree to pay us the relevant out of hours initial consultation fee and any appliable visit fee and/or surcharge.
16.3 If your animal needs to stay with us. If we accept your animal for hospitalisation at our premises overnight or over a weekend, the frequency of checks will be determined by one of our veterinary surgeons and a member of our team will then attend your animal where appropriate. To the extent practicable, we will provide you with an estimate in respect of the fees for such inpatient care prior to that care commencing. In accordance with clause 16.2, we may refer your animal to a third party for out of hours hospitalisation, which will involve you collecting your animal from our premises for delivery to the third party’s premises. We will obtain your prior consent before any referral is made to a third party.
17. Ownership of Records
17.1 Records. We may carry out investigations on your animal as part of our services. If we do so we will own the resulting records at all times. You may view your animal’s clinical notes on request, and we will use reasonable endeavours to provide you with access to those notes within a reasonable timeframe following such as request, subject to any appliable surcharges under clause 4.1 of these terms. Copies of our records may be passed on, by request from you, to another veterinary surgeon should the need arise.
17.2 We may use your animal’s clinical information. We may use your animal’s clinical information in an anonymised or pseudo-anonymised form, for activities including quality improvement, research and clinical audit. In this way, we aim to continually improve the care and services we give. Your animal’s data will not be shared with third parties outside of our company or any other veterinary practice without your prior consent to do so.
18. Our responsibility for loss or damage suffered by you
18.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.
18.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
18.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
19. How we may use your personal information.
We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy using the following link: Privacy Policy
20. Other important terms
20.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2 You need our consent to transfer your rights to someone else You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.